Frequently Asked Questions

Everything you need to know about your Big Agnes experience.

What is the standard shipping timeframe for my order?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while expedited options are available at checkout.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for refund may incur a small restocking fee.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these to your favorite existing garments to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Sustainability is at our core. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a lower environmental impact.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.