Returns & Exchanges
At Big Agnes, we want you to be fully satisfied with your purchase. If your gear doesn't fit or meet your expectations, you can return or exchange unworn items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
Pack Your Gear
Place the items in their original packaging, ensuring all tags are attached and the product is in its original condition before sealing the box.
Drop Off and Track
Deliver your package to the nearest authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing